Frequently Asked Questions

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Frequently Asked Questions
Who are Lawsyst?

Lawsyst is a product of ITSec, a UK based software company that has operated in Leicester since 2000. We have a large application development & integration portfolio, including experience in fintech and legal technologies. Our focus is user experience and we are passionate about creating easy-to-use, intuitive software solutions for our clients.

Is Lawsyst available on-premises?

For larger installations, we offer an on-prem solution.

What are the main features of Lawsyst?

Lawsyst is a legal case management system that features time recording, invoicing and document management tools. It also supports lawyers with disbursements (cost recoveries), lead management, and legal aid & private billing in line with hourly, fixed fee, retainer & CFA based fee schemes. Lawsyst also integrates with Outlook and Office 365 and has a built-in CRM. Its powerful workflow system guides lawyers through matters seamlessly.

How much does a license cost for Lawsyst?

The cost of a license depends on the modules chosen. You will not pay for what you do not need.

Does Lawsyst support Legal Aid Criminal Billing?

Yes. Lawsyst supports billing for both criminal and civil legal aid contracts. Criminal legal aid providers can produce bulk upload files for lower crime cases. Family, immigration, housing, and mental health plug-ins are available for civil contracts.

Can Lawsyst Produce CRM11, CRM7 & Confiscation billing?

Yes. Lawsyst's legal aid billing module provides criminal lawyers with the tools to produce accurate legal aid bills.

Does Lawsyst work with Civil/Immigration Legal Aid in the UK?

Yes. Lawsyst helps solicitors manage civil legal aid contracts with ease.

How does Lawsyst record times?

Legal professionals can use Lawsyst to record the time spent on emails (via Outlook) and case documentation (via Word), as well as phone calls, fax entries and SMS. Most day-to-day tasks can be recorded automatically.

Can Lawsyst produce invoices?

Yes, Lawsyst can produce sales invoices and maintain ledgers.

Can Lawsyst record cost recoveries/disbursements?

Yes. Lawsyst records out-of-pocket costs and expenses within its matter disbursements section. Cost recoveries can be viewed at the time of billing.

Does Lawsyst support client/trust accounting?

Yes. Lawsyst features a double entry accounting system with client accounting at its heart. We understand how critical it is to produce month-end reports for compliance purposes.

How does Lawsyst deal with anticipated payments?

Lawsyst maintains separate ledgers for anticipated payments, allowing you to earmark upcoming costs.

Does Lawsyst host data in the UK?

Yes, all of our UK customers' data is kept in the UK.

Does Lawsyst integrate with Xero?

Yes, Lawsyst integrates with Xero. From Lawsyst, you can push receipts, payments, bills, invoices, clients, suppliers, and employees to Xero and synchronise the necessary ledgers.

Is Lawsyst MTD ready for VAT?

Yes, Lawsyst is MTD-ready. This option is available if you do not wish to integrate with Xero.

Is Lawsyst compatible with LAA requirements?

Yes, Lawsyst is compatible with Legal Aid Agency (LAA) submission requirements.

Is there a workflow capability in Lawsyst?

Yes, Lawsyst has a best-in-class workflow management system. You can create workflows for almost any scenario. Many firms love the way it keeps the work flowing!

Can Lawsyst integrate with Microsoft Office?

Yes. Lawsyst integrates with Office 365 and SharePoint.

Are there any Lawsyst plugins for Outlook & Word?

Yes. Outlook and Word plugins are available, allowing you to carry out most tasks from within these applications, including time recording, document management and even client onboarding.

What are Lawsyst's search capabilities?

Lawsyst has a powerful search engine. You can easily search matters, clients, invoices, and documents containing key phrases.

How much training is required?

In our experience, a user needs about an hour's worth of training to get them going. This covers setting up a new client and matter, navigating through existing matters, creating letters, recording time entries, using the Outlook plugin and organising documents within a matter. Lawsyst has an intuitive interface, which makes it a user-friendly system for most fee earners. In-depth training for LAA billing and accounting can take a bit longer, depending on the user’s experience.

Does Lawsyst support family law?

Yes, Lawsyst software is ideal for family law practitioners.

Does Lawsyst have a court bundling capability?

Lawsyst features built-in court bundling software that can paginate, index, and bookmark a bundle according to UK court requirements. It is fast, efficient and easy to use.

What reports are available?

Time recordings, missed times, disbursements, staff targets, and other performance reports are available. General accounting reports, such as aging reports, trial balance, profit & loss, and balance sheets, can also be created.

How does Lawsyst deal with AML, KYC & Conflict Checks?

Workflows can be configured for detailed, checklist-based compliance. A task is created in the system and a compliance check must then be completed, along with any required documentary proofs.

Is there are task module in Lawsyst?

Yes. Our task module allows you to create and assign activities for yourself and your colleagues. Tasks can also be created through workflows.

Can Lawsyst handle key dates?

Of course. Lawsyst's legal calendaring software allows law firms to keep track of key dates as well as providing information on relevant trial proceedings.

Can Lawsyst restrict access to a matter level?

Yes, access can be restricted on a matter level to a user, department, or a selection of users/groups.

Does Lawsyst support Single Sign-On authentication?

Yes, Single Sign-On is possible via Microsoft Azure authentication.

What is your support SLA?

The level of technical support you receive is linked to your subscription package. Platinum subscribers get a response within 30 minutes and a resolution in 1 hour. Gold subscribers get a response in 1 hour and a resolution in 2 hours. Silver subscribers get a response in 2 hours and a resolution in 4 hours and Bronze subscribers will get a response in 3 hours and a resolution within 6 hours. Where a resolution requires escalation to an upstream provider, the resolution time will depend on the provider’s support system. Enhancement requests do not come under support and timelines are agreed separately.

I have a different question

Please contact us and we will answer any questions that have not been answered here.

If there’s anything we haven’t covered here or you have any specific questions about your account, just let us know and we’ll be happy to answer them. If you’re not a customer yet but curious about our plans, contact us