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How Insta Law Streamlined Legal Aid Case Management with Lawsyst

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This case study highlights our successful implementation of Lawsyst at Insta Law Ltd, a specialist prison law firm providing vital legal aid services in the UK. We are grateful to the directors of Insta Law for sharing their experience and for recognising our team’s commitment to delivering a system that truly supports their practice.

Posted On: 21 Sep 2025
Created By: the client
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Location:
Leicester Office

T +44 3333 051 345

E info@lawsyst.com

46-48 Church Gate,
Leicester,
LE1 4AJ - UK

A niche prison law and civil claims firm saves time, improves accuracy, and secures client data with Lawsyst.

 

About the Client

Insta Law is a niche UK law firm specialising in prison law legal aid and civil claims against authorities. With a strong legal aid focus, Insta Law needed a modern case management solution to keep up with their demanding caseload.

 

The Challenge

Insta Law’s previous system was outdated and inefficient. The team struggled with:

  • Inaccurate or incomplete legal aid billing forms
  • Slow, manual admin processes
  • Limited flexibility and lack of customisation
  • Weak integration with financial tools and daily workflows

 

The directors knew it was time to replace the old system with something built for legal aid work.

 

The Solution: Lawsyst

After evaluating alternatives, Insta Law selected Lawsyst for its adaptability and client-first approach.

 

Tailored Customisation 

  • Built a new legal aid billing form to match unique needs
  • Adjusted time recording & progress reporting
  • Restricted access to sensitive documents for directors only

 

Efficiency Boosts

  • Automated time recording (including Outlook email logging)
  • Faster billing with corrections directly on case files
  • Bulk LAA submissions automated, reducing admin hours
  • Xero integration for smooth financial management

 

The Results

By switching to Lawsyst, Insta Law achieved:

  • Greater accuracy in billing and disbursements
  • Significant time savings across the practice
  • Minimal training needed due to intuitive interface
  • Enhanced security with role-based access
  • Continuous development tailored to their needs

 

Client Testimonial

“The most impressive aspect of moving to Lawsyst is the dedication of the team in making sure the system works properly for us. From minor usability improvements to major developments like the creation of a CRM18 form, every change has resulted in greater efficiency. From a user perspective, the system has been a real step forward from our previous software, and we look forward to our continued partnership with Lawsyst.”
--- Directors, Insta Law ---

 

 

Ready to streamline your legal aid case management? Book a Demo or Contact Us Today