Discover how Copperstone Solicitors streamlined legal aid and private billing with Lawsyst, boosting efficiency and freeing more time for client work.
When Copperstone Solicitors first began looking for a case management system, the team knew it had to be more than just a digital filing cabinet. As a firm funded by legal aid but also engaged in private family, immigration, and client work, the requirements were complex. A system would have to support the strict processes of the Legal Aid Agency while also allowing for the flexibility of private billing and the demands of a busy, multi-practice office.
In 2020, Lawsyst was recommned by a peer law firm. What began as a practical decision has since become, in the words of director Tahera Patel, “an essential part of the way we work.”
Before adopting Lawsyst, much of the firm’s time was being consumed by administrative duties. Fee earners were spending valuable hours inputting data, producing forms, and ensuring compliance with legal aid requirements. These were necessary tasks, but they pulled attention away from the firm’s primary focus: clients. The challenge was clear — the firm needed to free its lawyers from repetitive admin without losing control of accuracy, compliance, or cash flow.
Lawsyst stepped in to bridge that gap. Designed with both legal aid and private billing in mind, the platform was able to meet Copperstone's needs straight away. More than just a tool, it quickly became part of the daily rhythm of the office. Documents that once took precious time to prepare could now be generated automatically. Time recording became effortless. Deadlines were tracked and managed with less stress. Most importantly, the system allowed solicitors to focus more of their day on billable work and client care, safe in the knowledge that routine tasks were under control.
Patel recalls how smooth the transition felt: “The team at Lawsyst have been brilliant from day one. They not only provided us with an excellent case management system but also guided us through using it to its full potential. Lawsyst has helped us automate so many admin tasks, freeing up our time to concentrate on billable work. It really feels like they are partners in our success.”
The partnership has endured. Lawsyst’s support team continues to work with Copperstone to ensure the firm is getting the most out of the system, introducing new features and helping to refine processes as the practice grows. For Patel and her colleagues, this ongoing relationship has been just as important as the software itself. “We’ve been using Lawsyst since 2020 and could not be happier with the service and product,” she says. “The system has transformed the way we manage our cases and billing, and the team at Lawsyst have been instrumental in ensuring we get the most out of it.”
Nearly five years on, the benefits are clear. The firm’s legal aid billing is more accurate and efficient, compliance is handled with confidence, and lawyers spend more time where it matters with clients. For Copperstone, Lawsyst is not just technology; it is part of the firm’s success story, allowing it to balance the demands of legal aid work with the flexibility of private practice.